Care & Maintenance FAQ's
How are measurements presented online?
Width (W) x depth (D) x height (H) in centimetres (cm)
Length (L)
How are the plants measured?
All of our plants are measured either from the base of the pot, the base of the vase, or the end of the stem to the top leaf/flower.
How long should product last?
UV Walls, 5-years or longer. All other plants, 12-months or longer.
You can generally expect Indoor Plants & Flowers, Evergreen Fences & Walls, Hand-made Trees and other artificial plants (product) by Plant Image to last 12-months or longer, if handled and cared for properly.
Meaning – if you do not place product in the wrong place, or if not handled inappropriately – by using in accordance with application area and environment designed for, your goods of purchase will last well beyond this period of time.
What is UV protection?
UV protection will prevent your artificial plants from fading, cracking or becoming brittle. Plants that are manufactured with a UV protectant inside the foliage of the plants are UV resistant and deemed UV protected.
What’s suitable for outdoors?
If placing your artificial plants outdoors, we always recommend using our UV protected plants. They will not crack and fade and will always look beautiful.
We do not recommend using Indoor Plants & Flowers for outdoor environments. These plants are treated differently and become compromised when placed in direct sunlight.
How do I keep my plants like new?
A regular clean will keep all artificial plants like new.
We recommend using a feather duster at least fortnightly. If dust or dirt builds up, you can use a damp cloth to gently wipe down the plants and foliage.
Can I hose my UV Green Wall?
Yes, gently. If you notice that your outdoor green wall is building up dust or dirt, you can use a hose on gentle water pressure to clean it.
DO NOT use a high-pressure washer. It will cause pieces to fall off your green wall.
How long will the UV Wall last?
5-years or more.
We have never had a problem with our UV Walls changing colour or cracking. We suggest that our green walls will last outside 5-years, but we have no guarantees or warranties.
How do I attach UV Wall panels?
Installing our UV Wall panels, by Plant Image, is simple!
Wooden Fence:
The easiest way is to use a staple gun.
You can also screw them up on your fence.
Colourbond / Metal Fence:
Use stainless steel rivets.
Concrete Wall:
Use a hammer and drill, or screwdriver and screws, with nylon anchor plugs.
Surface Preparation:
Sometimes you may need to get additional materials to achieve a flat surface (i.e., timber batons), prior to mounting materials.
What size are UV Wall panels?
Our UV Wall panels measure 100cmx100cm.
You can extend our panels by clipping them together. You can also customise the panels by trimming them to fit the dimensions of your application area.
My plant has arrived and doesn’t look bushy like the picture?
Plants and flowers are fragile and can snap with too much force!
- Once a desired shape is created, let the plant settle for a few days
Often heat and humidity will help the plant “fall” to a more natural look.
Is a particular variety or style available in a different colour or arrangement?
You’re welcome to contact us.
If there is something that you would like in a different size, colour or arrangement, please contact one of our florists at Plant Image.
Contact us direct on (03) 9466 4734 or hello@plantimage.com.au.
If there is something I cannot see on your website, are you able to source it?
Where possible, we are happy to help!
With over 30-years’ experience as specialists of artificial plants, we are considered leaders in our field. Depending on your query, there’s a good chance we can search our archives or extend to asking others in our network for you.
Send us a photo of the specific plant/flower and/or application area.
Contact us direct on (03) 9466 4734 or hello@plantimage.com.au.
Do you Install?
Plant Image are designers, manufacturers and installers of lifestyle projects Australia-wide. Installation Fees apply.
Contact us direct on (03) 9466 4734 or hello@plantimage.com.au.
Do you have a showroom?
Plant Image serve direct to the public. We would love to see you!
Hours:
Monday to Friday, 9am to 5pm
Saturday, 10am to 2pm
Address:
Unit 2, 222 Settlement Road, Thomastown, VIC. 3704